CHICO, Calif. - Tri Counties Bank released a statement online about its network outage.
“After detecting unusual activity in our network environment, we shut down our networked systems in order to maintain a safe and secure banking environment,” the bank said in its statement.
It says several of its bank systems are not online, including email, phones and its customer service and call center.
“Tri Counties Bank is currently working to determine the scope of the event, including impact to any data or information maintained on internal bank systems,” the bank said. “Our investigation remains ongoing.”
The statement said its client's account balances are not affected and bank accounts “are housed on a secure system that is separate from the Tri Counties Bank network environment impacted by this event.”
It said there is no evidence that accounts were accessed or impacted.
Transactions are being processed by using mobile or online services or in branches. To read the full statement, click here.