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911 call centers restored after widespread outage

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911 outage

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CHICO, Calif. 4:07 P.M. UPDATE -  911 call centers were down across Northern California Monday cutting off key communication for people trying to reach emergency responders.

At about 10:30 a.m., local law enforcement began issuing statements that the services were restored. This includes Shasta County, Butte County, Tehama County and Siskiyou County.

The phone outage was reported around 2:30 a.m. Monday.

"We have completed repairs to a fiber cut in Oroville, CA. that disrupted call service in the area," AT&T said in a statement to Action News Now. "Our technicians worked quickly to make repairs and service is now operating normally."

This interruption was affecting law enforcement dispatch centers throughout much of the state. 

People were told to text 911. Dispatch said when you text 911 be sure to include your location and the type of emergency (police, fire or medical)

Several agencies in our area provided cell phone numbers for you to call in case of emergency.

Chico Police:

  • (530) 228-1347
  • (530) 720-0593
  • (530) 519-4439
  • (530) 720-5903

Red Bluff:

  • (530) 526-8431
  • (530) 526-5525

Butte County Sheriff:

  • (530) 990-4714

Glenn County Sheriff:

  • (530) 720-7152

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