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Uber users react to new changes

Uber says they are making changes in response to AB-5.

Posted: Jan 9, 2020 11:13 PM
Updated: Jan 9, 2020 11:14 PM

CALIFORNIA - A new state law defines who is a full-time employee and who is a contract worker is prompting changes at Uber.

Uber's website explains the changes are to protect and enhance driver's ability to work on their own terms.

The ride-share company also said the changes will clarify the relationship between drivers and riders, as well as their role as a technology platform.

"As far as I am concerned, I don't like it so far," said driver Ridgley Rainey. "I am receiving less money than I normally do. I was used to making $20 to $30 an hour, now I am lucky to make $15."

Rainey has been driving for the company for about nine months and says he understands the changes Uber is making but right now he is not happy with the transition.

"Well, they are having problems with their system, and we are supposed to be getting paid more, but it's not happening yet," he said.

After being in-touch with Uber support, Rainey said he is hopeful it is just a glitch while they change systems.

Uber says for non-pool trips, drivers will still earn based on the actual times and distance of the trip, which are both staying the same.

One change, though, comes for the service fee drivers pay the company.

Rainey said the company's fee was dependant on the ride. Now, it will take 25% for all rides, excluding the higher grade rides like UberXL, Comfort, SUV and Lux drivers. Those fees will be raised to 28% for drivers.

Another new benefit to drivers is they can reject a ride request without penalty.

For riders, if they take non-pool rides, you will not know your fare until the end of the ride.

"I think I would like to know the exact cost of what my ride is going to be," said rider Jaime Engel. "Just figuring out how much it is going to take to get me home, and if I need to find another service to get me home."

Riders will also be able to schedule rides with their favorite drivers after giving them a five-star rating. Those drivers can then accept or refuse the rides.

Additionally, Uber Reward will be discontinuing flexible cancellation.

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