Thousands still stranded after blackout at ATL airport

Thousands of people are stranded at Atlanta’s airport, a day after a fire cut the power.

Posted: Dec 18, 2017 2:49 PM

Thousands of people are stranded at Atlanta’s airport, a day after a fire cut the power.

The lights are back on, but passengers say they're still in the dark.

Over a thousand flights were grounded at Hartsfield-Jackson Atlanta International Airport Sunday, just days before the start of the busy Christmas travel season.

A fire in an underground facility cut the power supply and the backup system.

Stranded passengers complain of little help, or information, from airport workers.

"The people that are working at the kiosks now because they tell us we have to go to a kiosk to change our ticket,” said Matt Zydiak, a frustrated passenger. “There's the same about of kiosks open yesterday as there was today. So there's no one actually walking around with like a tablet that could help you."

"There was no one at D, there was no one at C, there was no one at B and only when we got to T and people were coming down from TSA was there people guiding them to gates," said Norman Radow, another frustrated passenger.

Georgia Power's top executive apologized for the power outage.

He went on to say a switch gear failed, causing a fire that then spread to cables coming in from two substations.

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