CHICO, Calif. - It's been five weeks into the stay-at-home order and some people are still hitting a wall when it comes to unemployment help.
William Hedden, from Chico, shared his unemployment claim struggles with Action News Now a few weeks ago.
Reporter Kristian Lopez checked in with Hedden on Friday morning.
Since then, he says he's been able to access his account online but still can’t reach anyone on the phone or through email.
He says he’s frustrated that he doesn't know when he'll get his unemployment checks.
We took his concerns to Senator Jim Nielsen.
"Everyone is having the same issue with accessing EDD , even if they did something like opened an email outside of your account and responded with as much saying, as we are looking into your issue right now," Hedden said.
"We thank them for being persistent and getting ahold of us and at least they can count on us for being a personal advocate for them because now we are aware of their personal circumstances," Senator Nielsen said.
Senator Nielsen adds, EDD wasn’t prepared to handle such a large number of claims at once and they are working to get more help.
When we asked when people like Hedden would get their money, Nielsen says they still don’t have a timetable.
Nielsen says this is a high priority issue and they are working to come up with a solution as quickly as possible.
More than 4 million Americans filed for unemployment just last week.