BUTTE COUNTY, Calif. - The coronavirus pandemic is throwing a wrench in the Camp Fire rebuilding efforts for some people on the ridge.
Nearly two years since the Camp Fire ripped through this area, Magalia resident, Larry Ferreira says he's still running into issues while trying to rebuild his home.
"Everybody has a different situation, we need a personal touch, we need some of these fees waived so we can get the process rolling," he said.
"They aren't letting us get into the building because of the pandemic," said Ferreira. "I can't get in to find my records. I need to find them before they come out. We are living in an RV and a fifth wheel, I think it's going to be this way all winter, there's no way I'll be able to get anything done because I can't get in because of COVID."
Curtis Johnson, Building Division Manager with Butte County says, "We are putting a priority on Camp Fire recovery even though we are in disaster response at the moment."
Even though their office is closed during the pandemic, they are still offering help remotely, said Johnson.
"There are a lot of unique situations out there, so we try to have those one-on-one conversations. It is difficult to cover a variety of situations."
Action News Now asked if there was any way to waive the permit fees.
"We have grant funding opportunities that can help offset the cost of the permits," Johnson said.
Action News Now also asked if people could still obtain their records even though the office is closed.
"We will allow applicants or homeowners to access them online," said Johnson. "We can email documents to them, we don't print them out but we will provide access to those records. Anybody that feels that they aren't getting adequate customer service, I encourage them to contact me directly."
Johnson says he plans to get in contact with Ferreira so he can answer any questions he may have and find out the best way to move forward in Oroville.
He added that they handle all situations on a case-by-case basis. They are handling all requests via phone but if people need to meet on-site, they can make arrangements for that.
People may contact Johnson at 530-552-3644.