PG&E warns of ongoing telephone and email scams

PG&E has put together a list of tips to avoid ongoing telephone and email scams.

Posted: May 1, 2019 11:33 AM

CALIFORNIA - PG&E has put together a list of tips to avoid ongoing telephone and email scams.

Caller identification scams

The utility said that customers have reported scam calls that show PG&E on the caller ID, or the caller may falsely identify themselves a PG&E employee. 

Some of the scam calls have included: 

  • Telling customers they owe past-due balances or are eligible for a federal tax refund
  • Trying to sell a service such as a solar evaluation
  • Claiming to represent a PG&E initiative so they can sell a product or gain entrance to your home

PG&E emphasizes that it never asks for financial information over the phone. 

The utility asks customers that may have doubts about an incoming call from PG&E to hang up and call the PG&E Customer Service number at 1-833-500-SCAM. 

Scams targeting Hispanic businesses

The utility said Hispanic business customers have reported telephone scams warning that their electric service will be disconnected unless they make a payment through a prepaid cash card such as the Green Dot card.

PG&E said it is not making these calls and it does not ask for immediate payment over the phone. 

For more information, CLICK HERE

Email scams

The utility said customers have reported receiving suspicious emails that appeared to be bills sent by PG&E. 

PG&E said the emails are fake and should be reported. 

To report a suspected scam email, email: abuse@pge.com.

For more information, CLICK HERE

Tips to guard against potential loss from scam calls

PG&E provides the following tips to protect customers from potential scams:

  • Safeguard your personal information and credit card numbers by avoiding giving the information out over the phone.
  • Beware of emails requesting your personal information.
  • Call PG&E if you're concerned about the legitimacy of a call, a past due bill, service request or request for personal information. The number is t 1-833-500-SCAM. 
  • Ask to see identification before letting anyone who claims to be a PG&E representative inside your home.
  • Customers will receive an automated or personal call from a gas service representative from PG&E prior to a scheduled visit.

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