PARADISE, Calif. - A contracted PG&E crew cut a tree that landed in a power line causing damage to a Paradise home.
The owner of the home, David Yarger, said it caused damage to the power line which then pulled down the Weatherhead.
"A PG&E crew came out to do some tree work and while they were doing their tree work, a branch or a tree, fell on the drop to my house causing some damage to my power and my power lines... I wasn't overly concerned about it, but as the days went by, it started getting lower and lower," said Yarger.
Yarger said he filed a report with PG&E, but when Action News Now took Yarger's concerns to the utility they said they were not aware of the situation. They said they sent someone to check it out as soon as they found out. Yarger agreed that the utility took action quick.
"They were very prompt, I have gotten several phone calls from the field technician and from representatives in the office working with me and the problem to get it solved," said Yarger.
PG&E says they will be making any needed repairs to the Weatherhead and service lines immediately.
"They have a crew planning on being here tomorrow morning, planning on fixing everything, and I was told they will be out of here by the time I get back from work," said Yarger.
PG&E added they are sorry for any inconvenience this caused to their customer.
"It means a lot... it's a concern to me it's the power to my house. It is dangerous a line was coming down and they were very prompt with it and very polite and making sure it was getting taken care of," said Yarger.
Below is a full PG&E statement from PG&E spokesman Paul Moreno:
"PG&E was not aware of the situation that occurred, but once we were we took action. Our contractor was cutting up a tree and apparently impacted the electric service line that runs from the pole to the customer’s house. After being made aware today we have followed up with the tree contractor about the situation and today a PG&E technician is checking on the Weatherhead and service line and any repairs needed repairs will be made. A PG&E technician did visit the house today and tomorrow we will return to make repairs to the Weatherhead. We apologize that the customer had this experience. As always, if a customer has a question or concern, we encourage them to contact us at our toll-free number: 800-743-5000."