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PG&E requests contact information from 200,000 customers

To get adequate advanced warning for Public Safety Power Shutoffs from PG&E, make sure your contact information has been updated.

Posted: Mar 2, 2020 12:09 PM
Updated: Mar 2, 2020 3:53 PM

SAN FRANCISCO, Calif. – Pacific Gas and Electric Company (PG&E) wants to receive updated contact information from more than 200,000 of their utility customers in order to let them know in advance about temporary public safety shutoffs.

Postcards are going out to customers who have incomplete or no contact information on file. Customers are being asked to update their mobile numbers, email addresses, and other key information so the company can contact them easily when conditions warrant.

PG&E spokesperson Paul Moreno said that it is important that all customer information is up to date, but is especially critical for medical baseline customers.

In addition to notifying customers directly, PG&E also will provide outage updates and information through channels such as social media, local news, radio, and the website.

“As a result of a drier than expected January and February, the 2020 wildfire season may arrive sooner than expected, so we all need to be better prepared to stay emergency-ready and to keep our families and friends safe,” said Chief Customer Officer, Senior Vice President Laurie Giammona.

“We are asking our customers to be sure we have their latest contact information so we can do our best to reach them in advance of a potential Public Safety Power Shutoff event.”

The Public Safety Power Shutoff Program (PSPS) is one of many precautionary safety measures the company has put in place as part of its Community Wildfire Safety Program (CWSP) to reduce wildfire threats and strengthen communities for the future.

PG&E’s goal is to send customer alerts through automated calls, texts and emails at 48 hours, again at 24 hours, and again just prior to shutting off power. The company warns that extreme weather threats can change circumstances quickly, which can sometimes impede meeting their goals for advanced notice of customers.

PG&E is also encouraging its customers to take the following steps during a weather or wildfire emergency:

   • Have an emergency plan for wildfires and discuss it with your friends, family, and neighbors

   • Check-in with your elderly neighbors and friends who may have special needs

   • Update or create a go-bag or 72-hour kit that can be used if you need to evacuate

   • Prepare an emergency supply kit with food, water, flashlights, batteries, and other critical supplies

   • Customers concerned about pet safety during a PSPS should identify ahead of time which kennels, shelters or veterinarians can care for pets during an emergency

   • Clear defensible space around your home or business

If you have more questions about the Public Safety Power Shuttoff Program, or need to confirm or update your contact information with PG&E CLICK HERE or call the PG&E contact center at (866)-743-6589.

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