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PG&E power shutoff: What you need to know

Here's what you need to know for a PG&E shutoff.

Posted: Oct 28, 2019 12:25 PM
Updated: Oct 21, 2020 4:28 PM

Action News Now - Here's what you need to know for a PG&E shutoff.

Community resource centers

PG&E opened several community resource centers in impacted areas where customers can go to recharge phones and other portable devices. For the Oct. 14 power shutoffs, the centers will open Wednesday at 5 p.m. Access a full list of centers and details - HERE.

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"Customers enrolled in the company’s Medical Baseline program who do not verify that they have received these important safety communications will be individually visited by a PG&E employee with a knock on their door when possible. A primary focus will be given to those customers who rely on electricity for critical life-sustaining equipment," said PG&E in a press release.

Find out if your address will be affected:

For the most accurate information about potentially impacted shutoff locations, PG&E has an address-lookup tool, CLICK HERE

Power outage map

Once power has been turned off, you can check PG&E's outage map, which will provide the latest restoration times if available

Check PG&E's wildfire weather website

The website also has a map that predicts the potential for the shutoffs and ranks them four categories: Not Expected, Elevated, Public Safety Power Shutoff Watch, and Public Safety Power Shutoff Warning. Access that map, HERE.

Sign up for public safety power shutoff alerts

PG&E plans to post alerts on its website, on social media, and send out emails, texts, and automated calls. 

To sign up for alerts, CLICK HERE

You don't have to be an account holder to sign up for them. PG&E says they also have the option to sign up by your zip code, to enroll call 1-877-9000-PGE. Alerts will be delivered via automated call. To sign up for text alerts, text "ENROLL" to 97633. 

Gas Stations

If you are in need of gas, Gas Buddy has set up a helpful site showing which stations are up and running and which are left without gas or power. To view their interactive map, CLICK HERE.

Be prepared in case of a shutoff 

PG&E issued the following tips to customers about how to prepare for a power shutoff:

  • Review your family's emergency plan. Don't forget friends and neighbors who may also need help.
  • Be sure you have enough food, ice, and water, and not to mention cash on hand.
  • Stock up on flashlights, fresh batteries, first aid supplies.
  • Talk with your doctor and plan for, medications that need refrigeration, mobility needs, and medical devices that require power.
  • Know how to manually open your garage door. if you have a generator, make sure it works and you know how to use it.
  • Update your contact information at pge.com/mywildfirealerts or by calling 1-866-743-6589.

They also have a checklist along with videos, HERE

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