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PG&E Public Safety Power Shutoff: All customers reach full restoration

PG&E also added, during the period of the shutoffs, customers in impacted areas will not be billed.

Posted: Oct 11, 2019 3:16 PM
Updated: Oct 13, 2019 9:18 AM

BUTTE COUNTY, Calif. - PG&E has said every customer impacted by the shutoff has had their power restored as of Oct. 12.

They have fully restored power for those in Butte, Yuba, Colusa, Glenn, Humboldt, Placer, Plumas, Shasta, Siskiyou, Tehama and Trinity Counties.

PG&E also added, during the period of the shutoffs, customers in impacted areas will not be billed. They have paused disconnection and collection activities in these areas, according to PG&E.

The final round of restoration was done in Amador and Calaveras counties around 6 p.m. on Oct. 12, PG&E said. Around 738,000 customers from 34 counties were impacted by the multi-day shutoffs.

As of 1 p.m. on Friday, they found about 50 instances of weather-related damage in the shutoff areas and they are working to address those repairs.

How does the process to restore power work? 

After the extreme weather has passed and it's safe to do so, PG&E crews begin patrols and inspections. The crews visually inspect every mile of the lines to look for possible weather-related damage. This is done by car, foot, and helicopters. If there is damage, crews work to isolate the area so other parts of the system can be restored. After, once it is safe to energize, a call is made to the PG&E Control center to complete the energization process to restore power. Lastly, customers are then notified that power has been restored, according to PG&E.

Check PG&E's wildfire weather website
Due to PG&E's website being down, the utility company launched an alternative website for customers to check their address for potential impact by a power shutoff, CLICK HERE

It is possible that customers may be affected by a power shut off even though some customers aren't experiencing extreme weather in their specific location, PG&E said. This is because the electric system relies on power lines working together to provide electricity across cities, counties, regions, according to PG&E.

The website also has a map that predicts the potential for the shutoffs and ranks them four categories: Not Expected, Elevated, Public Safety Power Shutoff Watch, and Public Safety Power Shutoff Warning. Incase PG&E's website goes down again, created one with PG&E data below.

PG&E PSPS map by Deborah Anderaos on Scribd

Sign up for public safety power shutoff alerts

PG&E plans to post alerts on its website, on social media, and send out emails, texts, and automated calls. 

To sign up for alerts, CLICK HERE

You don't have to be an account holder to sign up for them. PG&E says they also have the option to sign up by your zip code, to enroll call 1-877-9000-PGE. Alerts will be delivered via automated call. To sign up for text alerts, text "ENROLL" to 97633. 

School Closures

Action News Now will continue to update with school closures, CLICK HERE for the most current ones.

Community Centers

PG&E will open 24 community center restrooms and electronic-device charging stations for people in counties affected by a power shutdown aimed at reducing wildfire risks, CLICK HERE

Gas Stations

If you are in need of gas, Gas Buddy has set up a helpful site showing which stations are up and running and which are left without gas or power. To view their interactive map, CLICK HERE.

Be prepared in case of a shutoff 

PG&E issued the following tips to customers about how to prepare for a power shutoff:

  • Review your family's emergency plan. Don't forget friends and neighbors who may also need help.
  • Be sure you have enough food, ice, and water, and not to mention cash on hand.
  • Stock up on flashlights, fresh batteries, first aid supplies.
  • Talk with your doctor and plan for, medications that need refrigeration, mobility needs, and medical devices that require power.
  • Know how to manually open your garage door. if you have a generator, make sure it works and you know how to use it.
  • Update your contact information at or by calling 1-866-743-6589.

They also have a checklist along with videos, HERE


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