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Jones Valley woman: code red alerts failed me during Mountain Fire

A Jones Valley woman said she never got a code red alert until after the fire was burning in her small community.

Posted: Aug 26, 2019 5:34 PM
Updated: Aug 27, 2019 3:01 PM

SHASTA COUNTY, Calif. - A Jones Valley woman said she never got a code red alert until after the fire was burning in her small community.

Taylor Duval said she signed up to receive code red alerts from her phone, she has great phone and internet service where she lives, despite that she still didn't get the red code alerts on time.

Duval said she lives with her baby and as soon as she saw the smoke coming near her home, she evacuated as soon as she could.

SHASCOM is the dispatch that sends out those red code alerts, and James Divis, Director of SHASCOM said although he can't speak for Duval's specific situation, he said there's a number of reasons why alerts might have interfered.

"I know that code red does have system and infrastructure limitations that are based on phone lines and cell phone towers. So even if they’ve enrolled, if the system is overwhelmed with the number of text messages going out or the number of cell phones going out they may not receive something,” Divis said.

Divis adds that code red alert is an effective system but it shouldn't be solely relied on.

If you want to sign up for code red alerts, CLICK HERE

Watch the video for the full story.

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