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Enloe patient's experience during shutdown

A patient and her son shared with Action News Now what it was like at the medical center during the cyber-attack Thursday night.

Posted: Jan 7, 2020 5:23 PM

CHICO, Calif. - A patient and her son shared with Action News Now what it was like at the medical center during the cyber-attack Thursday night.

Enloe medical center is still working to get back control of its data network after a cyber attack.

"Everybody at the hospital pulled together and I know this sounds a little corny but it really made me proud to be an American," Ken Watson said.

Ken, feeling patriotic after bringing his mother betty to the Enloe Medical Center Thursday afternoon.

"Mom had had a fall and so I was concerned that she might've had a mini-stroke of a developing UTI that was affecting her brain," he said.

An hour before the shutdown Ken said his mom was able to receive a CT scan, X-Ray, and a urine sample.

"All of those ultimately did happen but they were disrupted to some degree because of the attack," Watson said.

Ken said some surgeries and test results were affected. and nurses were communicating through radios.

"Nobody could get information even which room people were in let alone how to schedule a diagnostic exam," Watson said.

All of Betty's tests came back clear but the UTI results got delayed.

"It worried me because I wanted to get her treated," Watson said.

When betty was released on Saturday the nurses told ken something that surprised him.

"They were treating her during the period of time she was emitted even though they did not have the results back from the UTI," Ken said.

"Everybody I met was nice they were concerned and just as sweet as they could be not just to me but to the lady in the back next to me waiting for the surgery," Betty said.

Ken told Action News Now although there were some setbacks he was happy with how the staff stepped up in a time of crisis.

"The nursing staff, in particular, was left to pick up those pieces and sew the tapestry back together you know put the battery back in the big watch of the hospital so it can run again and they did so in an exemplary way," Ken said.

As far as we know Enloe's system is still not fully operating and authorities told me there is no update at this time.

Enloe told us the FBI is working on the investigation, but the FBI did not confirm that with Action News Now.

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