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Comcast service 80% restored since Camp Fire

Many people are now calling their homes a "work office" - but some with limited internet service are facing challenges. Action News Now Mackenzie Drigo explains how some living on the ridge are struggling to get connected.

Posted: Apr 27, 2020 9:55 AM
Updated: Apr 28, 2020 10:47 AM

PARADISE, Calif. – Many people are now calling their homes a "work office" - but some with limited internet service are facing challenges. 

Tiffany Lawler and her family are now celebrating moving back to their home they rebuilt after the Camp Fire. Getting internet access was the final step to completing their move - they told Action News Now Comcast came last week to rewire things and now they're hoping to stay connected.

“My birthday was Friday, so it’s the best birthday gift I could have gotten is that we get to move home, we get to move my family back and restart our lives,” Tiffany Lawler said.

RELATED: Residents on the ridge are facing troubles working from home due to internet access issues

Senior Director of External Communications of Comcast, Joan Hammel, said service is 80% restored since the fire but there are still zones without service. The Lawlers were in one of those zones.

“You know there’s a lot of little removed areas here and if you’re not on a main road - they are having trouble getting internet or cable,” Hammel said.

Comcast services require commercial power to operate but since the Lawlers already had PG&E poles set up, it made the process easier.

“We’re working in very close partnership with PG&E as they bring some of those areas back online, that commercial power gets restored then we can very quickly go in after PG&E and start working to restore our services as well,” Hammel said.

Tiffany Lawler said making sure they would have internet was their final hurdle to move home.

“We couldn’t come back without internet,” Tiffany said. “My kids couldn’t do school work and you can’t set up an alarm system, you can’t move back up here without internet. For safety and to move forward with our lives, we had to have the internet.”

The Lawlers said they plan to move in on Thursday, Tiffany said she hopes that this will bring hope to other local residents that want to come home to the ridge.

California Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 310885

Reported Deaths: 6955
CountyConfirmedDeaths
Los Angeles1274393744
Riverside24765537
Orange22650412
San Diego18863420
San Bernardino18275304
Imperial7759132
Fresno762787
Alameda7485147
San Joaquin627968
Kern619597
Santa Clara5863166
Tulare5678152
Sacramento515279
Contra Costa446088
Stanislaus436450
San Francisco431650
Ventura409353
Santa Barbara386829
San Mateo3846112
Marin336430
Kings285539
Monterey241918
Solano207528
Merced179312
Sonoma156114
Placer102111
San Luis Obispo9054
Madera8578
Yolo83928
Santa Cruz5373
Napa4774
Butte3384
Sutter3374
San Benito3112
El Dorado3070
Lassen2610
Shasta1766
Humboldt1654
Glenn1640
Nevada1631
Yuba1633
Lake1081
Mendocino1070
Colusa1030
Tehama981
Calaveras670
Tuolumne640
Del Norte600
Mono491
Siskiyou410
Amador360
Inyo341
Mariposa311
Plumas170
Alpine20
Trinity20
Sierra10
Unassigned00
Chico
Clear
100° wxIcon
Hi: 103° Lo: 67°
Feels Like: 100°
Oroville
Clear
98° wxIcon
Hi: 104° Lo: 69°
Feels Like: 98°
Paradise
Clear
100° wxIcon
Hi: 96° Lo: 70°
Feels Like: 100°
Chester
Clear
82° wxIcon
Hi: 84° Lo: 53°
Feels Like: 82°
Red Bluff
Clear
98° wxIcon
Hi: 104° Lo: 68°
Feels Like: 98°
Willows
Clear
100° wxIcon
Hi: 106° Lo: 65°
Feels Like: 100°
There is a Red Flag Warning in Modoc county today and tomorrow with temperatures getting as hot as 110 degrees for some in the Valley by Wednesday.
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