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Comcast service 80% restored since Camp Fire

Many people are now calling their homes a "work office" - but some with limited internet service are facing challenges. Action News Now Mackenzie Drigo explains how some living on the ridge are struggling to get connected.

Posted: Apr 27, 2020 9:55 AM
Updated: Apr 28, 2020 10:47 AM

PARADISE, Calif. – Many people are now calling their homes a "work office" - but some with limited internet service are facing challenges. 

Tiffany Lawler and her family are now celebrating moving back to their home they rebuilt after the Camp Fire. Getting internet access was the final step to completing their move - they told Action News Now Comcast came last week to rewire things and now they're hoping to stay connected.

“My birthday was Friday, so it’s the best birthday gift I could have gotten is that we get to move home, we get to move my family back and restart our lives,” Tiffany Lawler said.

RELATED: Residents on the ridge are facing troubles working from home due to internet access issues

Senior Director of External Communications of Comcast, Joan Hammel, said service is 80% restored since the fire but there are still zones without service. The Lawlers were in one of those zones.

“You know there’s a lot of little removed areas here and if you’re not on a main road - they are having trouble getting internet or cable,” Hammel said.

Comcast services require commercial power to operate but since the Lawlers already had PG&E poles set up, it made the process easier.

“We’re working in very close partnership with PG&E as they bring some of those areas back online, that commercial power gets restored then we can very quickly go in after PG&E and start working to restore our services as well,” Hammel said.

Tiffany Lawler said making sure they would have internet was their final hurdle to move home.

“We couldn’t come back without internet,” Tiffany said. “My kids couldn’t do school work and you can’t set up an alarm system, you can’t move back up here without internet. For safety and to move forward with our lives, we had to have the internet.”

The Lawlers said they plan to move in on Thursday, Tiffany said she hopes that this will bring hope to other local residents that want to come home to the ridge.

California Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 779491

Reported Deaths: 14893
CountyConfirmedDeaths
Los Angeles2585166330
Riverside566811153
San Bernardino51750858
Orange516461123
San Diego44007757
Kern31148340
Fresno27487355
Sacramento21171375
Alameda20364370
Santa Clara20129295
San Joaquin19793414
Stanislaus16229329
Contra Costa15640198
Tulare15517256
Ventura12167142
Imperial11534312
San Francisco1064096
Monterey933765
San Mateo9332142
Santa Barbara8803109
Merced8719133
Kings715877
Sonoma6987114
Marin6522112
Solano608555
Madera429658
Placer340741
San Luis Obispo333227
Yolo273253
Butte272033
Santa Cruz21758
Sutter163110
Napa159213
San Benito127211
Yuba11127
El Dorado10584
Mendocino82218
Lassen7310
Shasta66814
Glenn5483
Nevada5035
Colusa5026
Tehama4874
Humboldt4826
Lake43310
Calaveras30513
Amador28616
Tuolumne2204
Inyo18714
Mono1632
Siskiyou1600
Del Norte1351
Mariposa752
Plumas490
Modoc230
Trinity150
Sierra60
Alpine20
Unassigned00
Chico
Clear
84° wxIcon
Hi: 88° Lo: 58°
Feels Like: 84°
Oroville
Clear
82° wxIcon
Hi: 86° Lo: 59°
Feels Like: 82°
Paradise
Clear
84° wxIcon
Hi: 81° Lo: 59°
Feels Like: 84°
Chester
Clear
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Hi: 74° Lo: 46°
Feels Like: 70°
Red Bluff
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Hi: 88° Lo: 62°
Feels Like: 88°
Willows
Clear
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Hi: 89° Lo: 58°
Feels Like: 84°
A disturbance moved over northern California and the rest of the Pacific Northwest this afternoon. It brought more gusty wind like yesterday, and cooler air, but only isolated rain showers. It will be much quieter this weekend with a late summer warmup.
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