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Comcast service 80% restored since Camp Fire

Many people are now calling their homes a "work office" - but some with limited internet service are facing challenges. Action News Now Mackenzie Drigo explains how some living on the ridge are struggling to get connected.

Posted: Apr 27, 2020 9:55 AM
Updated: Apr 28, 2020 10:47 AM

PARADISE, Calif. – Many people are now calling their homes a "work office" - but some with limited internet service are facing challenges. 

Tiffany Lawler and her family are now celebrating moving back to their home they rebuilt after the Camp Fire. Getting internet access was the final step to completing their move - they told Action News Now Comcast came last week to rewire things and now they're hoping to stay connected.

“My birthday was Friday, so it’s the best birthday gift I could have gotten is that we get to move home, we get to move my family back and restart our lives,” Tiffany Lawler said.

RELATED: Residents on the ridge are facing troubles working from home due to internet access issues

Senior Director of External Communications of Comcast, Joan Hammel, said service is 80% restored since the fire but there are still zones without service. The Lawlers were in one of those zones.

“You know there’s a lot of little removed areas here and if you’re not on a main road - they are having trouble getting internet or cable,” Hammel said.

Comcast services require commercial power to operate but since the Lawlers already had PG&E poles set up, it made the process easier.

“We’re working in very close partnership with PG&E as they bring some of those areas back online, that commercial power gets restored then we can very quickly go in after PG&E and start working to restore our services as well,” Hammel said.

Tiffany Lawler said making sure they would have internet was their final hurdle to move home.

“We couldn’t come back without internet,” Tiffany said. “My kids couldn’t do school work and you can’t set up an alarm system, you can’t move back up here without internet. For safety and to move forward with our lives, we had to have the internet.”

The Lawlers said they plan to move in on Thursday, Tiffany said she hopes that this will bring hope to other local residents that want to come home to the ridge.

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