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Chico Post Office faces mail surge with Covid-19 and holiday shopping

Covid-19 is causing an even greater strain on the mail delivery during the holiday season. Action News Now spoke to postal workers about how they are navigating the challenge.

Posted: Dec 14, 2020 7:25 PM
Updated: Dec 15, 2020 9:18 AM

CHICO, Calif. - COVID-19 is causing an even greater strain on mail delivery during the holiday season. Action News Now spoke to postal workers about how they are navigating the challenge. 

"Our Post Master has actually been here since 8 p.m. last night, and she is still here, I mean everyone is working hard," said Highway Contract Worker, Jamie Truby. 

Truby has been working at the post office for 18 years, and says Christmas is always crazy. But not like this.

"It is ridiculous everyone is working so hard and such long hours to get everyone their parcels and get them their mail Monday through Saturday," said Truby.

To show how busy the Postal Workers are this season Truby explained one carrier left on her route at about 7:30 Monday morning.

Truby said she took only the large packages that she could fit in her postal vehicle, which means she will have to come back later and get smaller packages and letter mail.

"People are afraid to leave their houses or they have been ordered to stay home, and so they order from all the big carriers that deliver to their homes," explained another Highway Contract Carrier for the Postal Service, Shawna Reynolds. "So we deliver those packages and it is like Christmas before Christmas then you add Christmas on top of that and it is exciting and fun."

"We wear masks, we do not deliver to doors, we stay six feet away if someone is there," said Reynolds. "If we do a certified letter we knock and step back and show the person we signed for them, we don't let them touch our computer thing."

Reynolds says the Postal Service gives them gloves, sanitizer, and wipes for their vehicles.

"COVID is not going to stop the mail," said Reynolds. "I mean that's that. Period. The mail goes on. Rain. Sleet. Snow... COVID.. we got you."

They explained you might not get your delivery as quickly as you want it though. 

"Everybody is impacted by it, the volume of it. It is just too much for us and other companies to deliver exactly a day or two or three," said Reynolds. 

"Everyone needs to be patient, it is nobody's fault, but it's the world we live in right now," said Truby. 

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Sunny to mostly sunny skies and mild conditions are ahead for your Thursday. A substantial warming trend takes hold of northern California on Friday and will continue through Sunday. Slightly cooler with the potential for some mountain showers next week.
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