Chico Police Address Response Times Concerns

CHICO, Calif. - The Chico Police Department is addressing some people’s concerns of increasingly slower response times.

Posted: Apr 24, 2018 5:24 PM
Updated: Apr 25, 2018 2:30 PM

CHICO, Calif. - The Chico Police Department is addressing some people’s concerns of increasingly slower response times.

Commander Billy Aldridge says if they don’t come out or take a long time it’s not because they don’t want to, it’s simply because they just may not be able to.

They have a priority system for calls, and they won't go to a lower priority call until all of the higher priority ones have been taken care of.

The calls are prioritized 1-4. Priority-1 calls are what they call "hot calls," an in-progress crime of some sort, where they drop everything and have to get there immediately, something like a bank robbery or someone being assaulted.

Priority-2 crimes are ones that just happened and they need to get there as soon as possible, but not necessarily immediately.

“Like a shoplifting where the business has someone detained and they want us to come out and cite them for the shoplifting,” he said.

Priority-3 calls are less severe, and will often wait for several hours until all of the Priority-1 and 2 calls have been taken care of.

“When you compare a low-level crime of vandalism where there's no one injured versus, let's say, a bank robbery, you can see the difference between the two and why one would have to wait.”

And then there are Priority-4 crimes, which may end up waiting for a day. These are things like cold thefts or fraud, where people have surveillance videos of things happening, and those are usually the ones they get complaints about response time.

He said they are working to bring the department back to full staff, and in the recent years, as staff numbers have gone down, their call volume has gone up.

“If you were to look at it on a graph, you have call volume going up, staffing levels going down, so that gap just keeps getting bigger, and that gap is response times.”

Aldridge said they are coming out with a new scheduling model for the summer that will hopefully reduce response time.

WHAT OTHERS ARE CLICKING ON:

  1. UPDATED: MURDERED MAN IN TEHAMA CO. IDENTIFIED
  2. FIRE CREWS WORK QUICKLY TO EXTINGUISH FIRE
  3. ROYAL FAMILY WELCOMES NEW BABY BOY

California Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 252895

Reported Deaths: 6334
CountyConfirmedDeaths
Los Angeles1078263457
Riverside19450479
Orange16191363
San Diego15696387
San Bernardino13676269
Imperial7039114
Alameda6556140
Fresno585177
Kern513081
Santa Clara5077160
Tulare4627136
San Joaquin447455
Sacramento400469
San Francisco377650
Contra Costa356481
San Mateo3536108
Santa Barbara326129
Ventura324047
Marin271921
Kings260032
Stanislaus253144
Monterey191515
Solano147625
Sonoma135911
Merced127211
Placer82811
San Luis Obispo7012
Yolo61325
Madera5785
Santa Cruz4553
Napa3764
San Benito2652
Sutter2433
Lassen2420
El Dorado2260
Butte2063
Shasta1484
Humboldt1444
Nevada1291
Glenn1220
Yuba1061
Tehama881
Lake870
Mendocino850
Colusa700
Del Norte581
Calaveras530
Mono451
Tuolumne430
Inyo331
Amador310
Siskiyou310
Mariposa271
Plumas110
Alpine20
Trinity20
Sierra10
Unassigned00
Chico
Clear
83° wxIcon
Hi: 98° Lo: 65°
Feels Like: 83°
Oroville
Clear
83° wxIcon
Hi: 100° Lo: 64°
Feels Like: 83°
Paradise
Clear
83° wxIcon
Hi: 91° Lo: 64°
Feels Like: 83°
Chester
Clear
68° wxIcon
Hi: 81° Lo: 52°
Feels Like: 68°
Red Bluff
Clear
87° wxIcon
Hi: 101° Lo: 65°
Feels Like: 87°
Willows
Clear
83° wxIcon
Hi: 101° Lo: 63°
Feels Like: 83°
Today was hot and tomorrow will be as well. But slightly below average temperatures move in as we see a dip in the jet stream.
KHSL Severe
KHSL Radar
KHSL Temperatures

Community Events