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Camp Fire: Resources for Victims

Action News Now is providing a complete list of resources for victims of the Camp Fire. Check back regularly, as this article will be continuously updated.

Posted: Nov. 10, 2018 10:43 AM
Updated: Dec. 14, 2018 10:51 AM

Debris Removal

The Evironmental Protection Agency's map of ongoing debris cleanup efforts can be found by clicking here. 

Call Line Information

The Town of Paradise Call Center: (530) 879-3708, (530) 879-3712, (530) 879-3713 (for town information)

Open 6 a.m. - 6 p.m. daily.

The Fire Public Information Line: (530) 538-7826 (fire information)

BUTTE 2-1-1 is a 24/7 resource for questions from Camp Fire evacuees (For more information CLICK HERE


The Camp Fire Memorial Service - Unitarian Universalist Fellowship, 1289 Filbert Ave. in Chico.

When: Wednesday, Dec. 12 at 7 p.m.

Contact: (530) 343-1693

Escorts to Areas Affected by Camp Fire

The Butte County Sheriff's Office is now providing escorts back to areas affected by the Camp Fire for those with critical needs. You will need to fill out a request form. To view the form, and get more information on the limitations and rules, CLICK HERE


The town of Paradise has put together a website for anyone seeking information about the Camp Fire. To view the website, CLICK HERE. 

Finding Loved Ones

To view the Butte County Sheriff/Coroner's latest Missing Persons List, CLICK HERE

If you have been evacuated due to the Camp Fire please register and search for registered evacuees as well. To visit the Red Cross Safe and Well website, CLICK HERE. 

Support Groups

The Chico Women's Club - 592 E 3rd St, Chico

Offering various support group sessions to help evacuees through the grief experienced during the devastating Camp Fire. For a list of times that the classes are taking place, CLICK HERE

Mobile Registration Intake Centers

Mobile Registration Intake Center (MRIC): The sole function of MRICs is to register survivors. MRIC's move around regularly and may be in an area for a short period of time to reach survivors who need registration help only.

Mobile Registration Vehicle

MRIC 1: Butte County Fairgrounds – 199 E Hazel St, Gridley, CA

MRIC 2: DeGarmo Dog Park – 199 Leora Court, Chico, CA

MRIC 3: Feather Falls Casino & Lodge – 3 Alverda Drive, Oroville, CA

Open 9 a.m. - 5 p.m. as needed


FEMA Disaster Assistance Helpline if you have questions about the help offered by FEMA.
Open from 7 a.m. to 11 p.m. ET, 7 days a week:
1-800-621-3362 (also for 711 & VRS)
TTY 1-800-462-7585

You can also send an email from the Disaster Assistance web form. CLICK HERE for more information. 

You can also write in to this address: 
P.O. Box 10055
Hyattsville, MD 20782-8055

Plumas County Information:

For any displaced Butte County citizens that are currently receiving shelter and or aid in Plumas County please register with the FEMA Disaster Registry. County personnel can assist you with this registration if you do not have the ability via phone or internet.

There will be a FEMA Speakers Event at the Chester Memorial Hall, 225 Gay Street Chester California, at 1:00 pm Tuesday, November 20, 2018. This is an informational and registration session for any displaced person(s) in Plumas County that have been affected by the Camp Fire. Please attend so you can register for assistance.

The Lake Almanor Chamber of Commerce has opened an account at Plumas Bank in Chester for cash donations only for displaced individuals and or evacuees of the Camp Fire in Butte County. The account name is Lake Almanor Area Chamber Fire Fund. Only cash donations can be accepted at any Plumas Bank. Please do not take donations to the Chamber of Commerce. No physical items can be accepted at the Chamber or Plumas Bank.

Finding Pets/Livestock

For a list of animal shelters and information on how to transition pets out of shelters, CLICK HERE

Contact North Valley Animal Disaster Group at (530) 895-0000 to report lost pets.

The Butte County Agriculture Department has created a letter to allow livestock owners access through traffic control points to restricted and evacuated areas due to the #CampFire.

CALL: 530-538-7381


The letters that are being granted to livestock owners will be specific to the person obtaining the letter. Feeding and watering of livestock will only be allowed during daylight hours.  Anyone allowed past the traffic control points must immediately depart the restricted area by the same route as entry. An escort may be required.

The letters may only be obtained through the Butte County Agriculture Department at the following location:

Butte County Agriculture Department
316 Nelson Avenue
Oroville, CA 95965

The hours for the Butte County Agriculture Department are Monday through Friday 7:30 AM to 4:30 PM, and Saturday 8:00 AM to 2:00 PM. This is the only location to obtain the letter. It will not be available at any other locations.

Fostering Animals

A Facebook page was created to connect people who need a temporary foster home for their animals. To go to the page, CLICK HERE

For information about fostering pets, rescued pet reunification and more, visit the North Valley Animal Disaster Groups website by CLICKING HERE


B-Line is now opening the doors on all their Fixed Route buses at no charge during this time to anyone who may have been displaced, or for any other reason. The free rides begin Wednesday, November 14.

Because of the bad air quality, B-Line wants to encourage everyone to use the bus, so this free ride offer is being extended to anyone who rides the B-Line Fixed Route service. Between now and the end of November anyone who gets on a B-Line Fixed Route bus can ride for free.


The Chabad Jewish Center is planning to give away vehicles to evacuees that had to abandon vehicles during the Camp Fire. To view the application form, CLICK HERE

California Highway Patrol Chico is keeping a list of vehicles. View up-to-date lists on its Facebook page, HERE. 

Pet Supplies/Food


Open every day 9 a.m. -5 p.m. Various pet supplies. 

The BHS Pet Food & Supply Pantry has moved to 1356 Longfellow Avenue in Chico! Thanks to the generosity of Kirk's Jewelry, we will be setting up the pantry in the old Chico Beauty College building. It will open at 2 p.m. today, and return to normal hours (9 a.m. to 5 p.m.) on Saturday, November 17th.

Whether you are making a donation, or coming to get supplies, please head to this new location. Again, that's 1356 Longfellow Avenue!

Wags and Whiskers - 2156 Pillsbury Road Chico


Visit to see a list of available housing in the area for Camp Fire evacuees. 

Mendocino Red Bluff Recreation Area 

BBQ's, showers, toilets and spaces for campers on site. 

Contact: Martin (530) 527-2813

Air Quality

The Red Cross is giving away free N-95 masks at the Neighborhood Church in Chico located at 2801 Notre Dame Blvd, Chico

ServPro owner, William Jones, is giving out free N-95 Masks at 775 Entler Ave, Chico


Oroville Hospital is offering health services to anyone who needs to be treated for burns, smoke inhalation or if they are in need of medication. Evacuees can visit the following locations: 

Ampla Health Medical Clinic - Silver Dollar Fairgrounds (2357 Fair Street, Chico) 

Monday through Friday from 8:30 a.m. - 4:30 p.m. 

Dove's Landing Urgent Care - 2450 Oro Dam Boulevard

9 a.m. - 7 p.m. 

Contact: (530) 712-2310

Oroville Comprehensive Care Walk-In Clinic - 900 Oro Dam Boulevard 

Monday through Friday from 8 a.m. - 8 p.m. 

Saturday and Sunday from 9 a.m. - 5 p.m. 

Contact: (530) 534-9183

Urgent Care Walk-In Clinic - 2767 Olive Highway 

7:30 a.m. - 7:30 p.m. 

Contact: (530) 532-8542


Dignity Health's Connected Living Food Bank is offering free food to all those affected by wildfires. For more information, CLICK HERE

Kmart (2155 Pillsbury Rd, Chico) is giving out 500 free lunch meals to those displaced by the Camp Fire. It starts at 1 p.m. on Dec. 15 and will go until they run out of food. 


e-Center Head Start is providing free temporary childcare for Camp Fire Victims, funded by North Valley Community Foundation. Ages 0-5, from Dec. 4 - Dec. 31, 7:30am - 3:30 pm. 

1567 Booth Drive, Gridley, Ca 95948

You can apply here, or by calling (866) 417-4255


FOREST RANCH MAIL UPDATE: The Forest Ranch post office will be open Saturday, Nov. 17 from 10:00 a.m. to 2:00 p.m. Proper identification is required for mail pickup.  Regular hours will be Monday thru Friday from 10:00 a.m. until 2:00 p.m. They are located at 15517 Nopel Avenue.

PARADISE, MAGALIA, STIRLING CITY MAIL UPDATE:  The Chico Mid-town Post Office will be open Saturday, Nov. 17 from 8:00 a.m. to 5:00 p.m. and Sunday, Nov. 18 from 9:00 a.m. to 2:00 p.m. These additional hours are set aside for accommodating customers who need to pick up their mail from Paradise, Magalia and Stirling City. Customers will have to provide proper identificton in order to get their mail. The post office is located at 141 W. 5th Street in Downtown Chico.


Mail from Paradise, Magalia, Stirling City and Forest Ranch is all going to the post office in downtown Chico on 5th Street between Main Street and Broadway. Bring an I-D card with a photo to pick up mail for a certain address. 

Donation Pick-Up

Find a full list of donation centers HERE.

A link that is being provided at the website to use if you are wanting to make donations that will be distributed to survivors of the Camp Fire. For more information, CLICK HERE

The following sites are distributing relief supplies to Camp Fire survivors and evacuees. This is the latest information as provided by distribution sites as of 4:30 p.m. Wednesday, Dec. 5, 2018. (Please note that these are not drop-off sites for donations from the general public)

Chico Breakfast Lion's Club - Skypark Plaza, Notre Dame Blvd, Chico

The center is offering non-perishable food, books, bedding, toys, cleaning supplies and more. 

Hours: 7 days/week from 9 a.m. - 6 p.m.

Church of Christ - 995 East Lassen Avenue, Chico 

The church has organized a Disaster Relief Truck with $80,000 worth of goods for evacuees to choose from. 

Contact: (530) 786-3754

Mid Valley Baptist Church - 2584 Durham-Dayton Hwy, Durham

Contact: (209) 283-4454

Gridley VFW (veterans of foreign wars) - 801 Washington Street in Gridley, Warehouse C

Offering donated goods, mostly clothing, but also toiletries, for Camp Fire evacuees.

9 a.m. - 5 p.m. until further notice

Salvation Army Distribution Center - 1100 Marauder Street, Chico

10 a.m. - 4 p.m. Monday through Saturday

10 a.m. - 2 p.m. Thanksgiving

Contact: (530) 776-1009

The warehouse is a site to collect donations and distribute items to fire survivors. 

They are only collecting the following items: Underwear/socks, blankets/pillows, hygiene items, cleaning supplies, diaper/baby wipes, non-perishable foods, frozen turkeys, new toys for Christmas, monetary gifts. Used goods will not be accepted. 

The Hope Center - 1950 Kitrick Ave A, Oroville

Evacuees can pick up supplies at this location like warm clothes, shoes, paper products (toilet paper, forks, spoons, paper plates, paper towels) and women's undergarments 

TruConnect Mobile Management is set up at this location providing phones to evacuees of the Camp Fire. 

The booth will be set up starting at 10:30 a.m. and will stay as long as needed. Phones have unlimited calls and texts to all of the U.S., Mexico and Canada and 1 GB of data. 

You must receive benefits from Medical and/or EBT to receive the phones. 

Chico Islamic Center - 1316 Nord Avenue, Chico

Distributing sleeping bags, pillows, and blankets to evacuees as well as laundry services. 

Crossroads Community Church Clothing Closet located at 445 B Street, Yuba City  - No Longer Accepting Donations (Pick-up OK)

Contact: Nancy (530) 923-5845, Church Office: (530) 751-9168 

Clothes available for victims of the Camp Fire. Open until 2 p.m. Monday through Friday. 

Support Services and Discounts

Christmas for Camp Fire Survivor Families

ECV (E Clampus Vitus) is putting on a Fill the Truck event so Christmas can be provided to families impacted by the Camp Fire.

The event will be held in Oroville on Saturday, Dec. 8, 2018 at Best Self Storage at 3005 Feather River Blvd.

Applications for families with newborn to 17 year olds can apply. You will be asked to show proof of residence in the fire zones. You can sign up by Dec. 20., but the Christmas gifts will be given away on a first-come first-served basis.

Families who have a pregnancy with an as yet unborn child also qualify for the program.

The application forms are available at Best Self Storage in Oroville.

Chico Art Center - 450 Orange St # 6, Chico

Starting in December, the center will be opening all classrooms every Sunday from 10 a.m. - 4 p.m. for working spaces for any artists displaced by the fire. They will also be accepting donations at the docent desk in the gift shop from 12 - 4 p.m.

Disaster Recovery Center - Chico Mall (former Sears building) 

Open 9 a.m. - 7 p.m. starting Friday, Nov. 16. 

The center helps connect victims and evacuees with resources to help rebuild and recover. Federal, state, regional and local resources provided.

Rabobank is suspending late and overdraft fees for Camp Fire-impacted customers whose accounts are based at the bank’s Magalia, Paradise and South Chico branches. 

The AAA emergency response trailer is stationed at the Butte County Fairgrounds, 199 E Hazel St, Gridley. 

It's open daily from 7 a.m. - 7 p.m. and is fully staffed to help with home and auto claims. 

T-Mobile is offering free calls, texts and data to T-Mobile a Magenta prepaid customers in affected areas of the Camp Fire who are not already on an unlimited plan. 

T-Mobile is also sending chargers, loaner devices with service and other supplies like water and masks to impacted areas and select local stores. 

Several insurance companies are setting up booths on Meriam Park and East 20th Street in Chico to help Camp Fire victims with any insurance questions. 

Bidwell Presbyterian Church is opening its doors to members and friends of Craig Memorial Congregational Church of Paradise, which was destroyed in the Camp Fire.

Nantucket Home - 6th and Broadway, Chico 

They are offering 30 percent off and tax-free for upholstery lines and case good lines for evacuees of the Camp Fires. 

Butte County Library

Hours for each branch available HERE. (

Free unlimited public Wi-Fi, public computers, charging stations, free book giveaways, meeting spaces available, etc.

Books and movies can be a great comfort in this time, so library staff are working to make sure your access to the library is impeded as minimally as possible. We have temporarily arranged for holds and other item requests placed by Paradise patrons to be sent to the Chico branch. If that works for you-you're all set, no need to do anything. If it would be more convenient for you to pick up your library items in another branch, please call any branch of the library and ask to have your home library set to your preferred branch.

We’d also like to reassure you that you will not be held financially responsible for any items lost or damaged in the fire. Library staff are prepared to remove any outstanding items from your account at no cost to you. Please call or visit any library branch whenever you are ready and able, and we will take care of your account for you.

Free printing and copying for those affected by the fire, courtesy of SmileBPI.

Chico Branch - 1108 Sherman Ave, Chico

Biggs Branch - 464A B Street, Biggs

Durham Branch - 2545 Durham-Dayton Highway, Durham

Gridley Branch - 229 Spruce St., Gridley

Oroville Branch - 1820 Mitchell Ave., Oroville

Offering free unlimited public Wi-Fi, public computers, charging stations, free book giveaways, meeting spaces available, etc.

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