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California's troubled background check system delays care provider hiring

The Calif. Department of Social Services automated a criminal background check system, but due to tech issues, some have not been able to hire since January.

Posted: Apr 10, 2021 9:33 AM

SACRAMENTO, Calif. (AP) - A new portal from the California Department of Social Services is supposed to automate criminal background checks for home care and community care providers. But those trying to use it say they have been frustrated for months.

So far, 38% of the department’s licensed facilities are using the new tool, while the rest find workarounds or remain frustrated.

Several say they have been unable to hire employees since the new system went live in January.

The department says it's working to fix “some early technical issues” so all applications can be processed quickly.

(Copyright 2021 The Associated Press)

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