'Nothing went right;' WOW passenger says airline stranded her in Europe for 3 days

Heidi Gioia's dream European vacation turned into a nightmare, and she's pointing the finger at WOW Airlines.S...

Posted: Jul 15, 2018 8:43 AM
Updated: Jul 15, 2018 8:43 AM

Heidi Gioia's dream European vacation turned into a nightmare, and she's pointing the finger at WOW Airlines.

She made it to Europe, but when she tried to come back to St. Louis from Berlin, things started to go downhill. Or, as she puts it, they were "disastrous."

"We just had a continuous delay, delay, delay, and eventually we all just sat there for 12 to 13 hours," she said, recalling the first day of her return trip.

From there, it got worse.

After loading luggage onto the plane, everyone eventually had to take their bags off and go back into the terminal. As mechanical delays stretched on, Gioia and her husband were left to find their own hotel.

Worse, no one seemed able to give them any information.

"if you call customer service, the customer service number that WOW is outsourced to another country," she said. "After multiple phone calls they knew less then we did."

They eventually found a connecting flight from Iceland and were able to return stateside. Scheduled to get home Monday, the couple didn't arrive until midnight Wednesday.

WOW is one of the newest airlines in St. Louis, offering low-cost flights to Iceland and Europe. Based in Iceland, WOW started flying out of Lambert airport in May. The fuchsia-colored planes came to town with much fanfare, which is why Gioia wanted to try WOW.

The excitement turned to anger over the course three grueling days, and by the time she made it back to St. Louis, she filed a complaint.

"I received an email this morning. A customer survey with a tagline, 'Did we WOW you?'" Gioia said. "They wowed me in the aspect that there was nothing that went right with this flight."

When reached for comment, a spokesperson with WOW said they are looking into the incident.

California Coronavirus Cases

Data is updated nightly.

Cases: 3559311

Reported Deaths: 51794
CountyCasesDeaths
Los Angeles118923221241
Riverside2894503767
San Bernardino2860772783
Orange2607213982
San Diego2589823260
Santa Clara1102371777
Kern102627811
Fresno950151422
Sacramento929611464
Alameda802791241
Ventura77395834
San Joaquin665691082
Contra Costa62164674
Stanislaus55887946
Tulare47784746
Monterey42138327
San Mateo38872515
San Francisco34138398
Santa Barbara31763407
Solano30024164
Merced28915395
Sonoma28004298
Imperial26855589
Kings21951218
Placer19763232
San Luis Obispo19612227
Madera15414209
Santa Cruz14588183
Marin13136197
Yolo12787185
Shasta10969174
Butte10922160
El Dorado9095100
Napa899869
Sutter884597
San Benito575259
Yuba573336
Lassen560119
Tehama508152
Tuolumne394659
Nevada394074
Mendocino379643
Amador344841
Humboldt318033
Lake314140
Glenn221923
Colusa212813
Calaveras190547
Siskiyou174014
Inyo128736
Mono12114
Del Norte9875
Plumas6536
Modoc4524
Mariposa3957
Trinity3675
Sierra990
Alpine810
Unassigned00
Chico
Clear
55° wxIcon
Hi: 62° Lo: 41°
Feels Like: 55°
Oroville
Clear
58° wxIcon
Hi: 62° Lo: 43°
Feels Like: 58°
Chico
Clear
55° wxIcon
Hi: 58° Lo: 38°
Feels Like: 55°
Red Bluff
Clear
56° wxIcon
Hi: 38° Lo: 14°
Feels Like: 56°
Red Bluff
Clear
56° wxIcon
Hi: 63° Lo: 42°
Feels Like: 56°
Chico
Clear
55° wxIcon
Hi: 65° Lo: 43°
Feels Like: 55°
It was a bright and breezy Friday for northern California, however the wind has been much stronger over Modoc County where a High Wind Warning is in effect through this evening. Stronger wind and cooler air will define our weather Saturday.
KHSL Severe
KHSL Radar
KHSL Temperatures

Community Events