BREAKING NEWS Bear Fire: 1,046 homes destroyed, 56% containment in West Zone of North Complex Full Story
STREAMING NOW: Watch Now

Son says airlines mistreated deaf parents

A Colorado couple on their way to celebrate their grandson's first birthday are accusing Frontier Airlines of mistrea...

Posted: Jul 11, 2018 2:41 PM
Updated: Jul 11, 2018 2:41 PM

A Colorado couple on their way to celebrate their grandson's first birthday are accusing Frontier Airlines of mistreating them because they are deaf.

Their son, Nikolay Filatov, reached out to Denver7 after his parents' flight was canceled and they had trouble at the ticket counter. His parents are deaf and need a sign language interpreter to communicate.

"But no one would explain why, what, how to go about rescheduling a ticket. They just kept shoving her off and shoving her off," said Filatov as he talked about his mom attempting to get help.

Filatov said there was confusion and a breakdown in communication when his parents went to the ticket counter. He ended up getting on the phone with an employee in an attempt to ask for an interpreter.

According to Filatov, the person replied, "Well we don't have one."

When Denver7 reached out to The Denver International Airport, a spokesperson said an on-call interpreter is available and can be reached through a video call at all times. She added that Frontier Airlines should've known to contact customer service.

Frontier Airlines released the following statement:

Frontier Airlines takes the needs of all customers seriously. The passengers did not identify as having a disability, as is required, when they made their reservation. After becoming aware of their disability, every effort was made to assist them in keeping with Federal regulations and company policy. A variety of options were presented, including a refund, vouchers for future travel on Frontier, or accommodation on another airline. The passengers chose to receive a refund and $500 each in Frontier travel.

The airline tried to communicate with his parents using a pen and paper, but there was another communication barrier. His parents are originally from Russia and could not understand what the employee was writing.

"They were discriminated against. This failure to provide effective communication falls under the definition of discrimination," said Amy Robertson, Co-Executive Director of the Civil Rights Education and Enforcement Center.

Robertson said what happened to the couple is illegal under the Americans with Disabilities Act and the Air Carrier Access Act.

"That shows just a deep ignorance of the law that is very unfortunate with Frontier," said Robertson.

Filatov said his parents are scared to fly Frontier again and have not rescheduled the flight. They ended up missing their grandson's first birthday party.

"They were low-class citizens because they had a disability," said Filatov.

California Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 783313

Reported Deaths: 15018
CountyConfirmedDeaths
Los Angeles2598176330
Riverside566811153
San Bernardino52287908
Orange518731127
San Diego44293796
Kern31261350
Fresno27560355
Sacramento21171375
Alameda20494374
Santa Clara20252296
San Joaquin19793414
Stanislaus16289332
Contra Costa15734199
Tulare15599256
Ventura12236143
Imperial11558314
San Francisco1069697
San Mateo9522143
Monterey936066
Santa Barbara8846110
Merced8750134
Kings726877
Sonoma6998114
Marin6557112
Solano608555
Madera429658
Placer342841
San Luis Obispo336027
Yolo274054
Butte273835
Santa Cruz21898
Sutter164210
Napa160413
San Benito129011
Yuba11187
El Dorado10644
Mendocino83318
Lassen7310
Shasta66814
Glenn5503
Colusa5096
Nevada5066
Tehama4904
Humboldt4826
Lake45910
Calaveras31114
Amador28616
Tuolumne2214
Inyo18714
Mono1642
Siskiyou1610
Del Norte1361
Mariposa752
Plumas490
Modoc230
Trinity150
Sierra60
Alpine20
Unassigned00
Chico
Broken Clouds
73° wxIcon
Hi: 90° Lo: 61°
Feels Like: 73°
Oroville
Clear
72° wxIcon
Hi: 89° Lo: 61°
Feels Like: 72°
Paradise
Broken Clouds
73° wxIcon
Hi: 82° Lo: 61°
Feels Like: 73°
Chester
Clear
52° wxIcon
Hi: 80° Lo: 46°
Feels Like: 52°
Red Bluff
Clear
67° wxIcon
Hi: 94° Lo: 60°
Feels Like: 67°
Willows
Broken Clouds
73° wxIcon
Hi: 93° Lo: 56°
Feels Like: 73°
Heat and haze were on the menu today but a cool-down is in the works for next week.
KHSL Severe
KHSL Radar
KHSL Temperatures

Community Events