(UPDATED) Cut fiber-optic line downs 4 AT&T cell towers in Oroville area

Dec 19, 2013 1:44 PM

By Nick Dobis, News Web/Social Media Producer

(UPDATE) 4:47 p.m.- Glenn Zaccara, a representative with T-Mobile’s External Communications Department, stated coverage in the Oroville area should be restored shortly after 5 p.m. this evening.We have not recieved an update from AT&T.

(UPDATE) 2:43 p.m.- We have spoken with representatives with Metro PCS, T-Mobile and Sprint. Sanu Poonam, a local sales representative for Metro PCS, stated this afternoon one of their towers is undergoing a 4G upgrade and is currently down. She could not estimate when the tower would be functional, but Poonam did indicate that both Metro PCS and T-Mobile both utilize the down tower for its coverage in the Oroville area. Caroline Smerdjian, a Regional Media Contact for Sprint, stated their systems didn’t indicate any significant outages in the area, but will review the current coverage situation with regional technicians.

Alex Carey, Director of Communications and News Relations for AT&T for the region, confirmed with Action News Now today a cut in a fiber-optic line is currently impacting four cell tower sites in Oroville and the surrounding areas. The first reports of service outages were filed at approximately 5:30 p.m. last night.

Carey stated engineers are on scene but did not provide an estimated time when service would be restored.

“AT&T wireless LTE customers in Oroville and the surrounding areas may experience no or degraded service as a result of the fiber cut affecting service from four cell sites,” Carey stated in an email today.

Action News Now also received several reports from citizens in the area reporting the outage in the Oroville and Palermo area early last night. Some viewers who reportedly have Sprint, Metro PCS and T-Mobile have also reported coverage outages. We are working to confirm the outages for these carriers as well.

Carey was unwilling to release how many customers may be affected by this current outage.

“I would just say that AT&T is devoting all their resources to fixing the problem and apologizes for the inconvenience to their customers,” Carey said.


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