PG&E warns consumers of scam emails, phone calls

Jan 9, 2014 1:21 PM

PG&E has learned of an email scam targeting residents in California and across the country.

According to PG&E, they utility company has received numerous phone calls regarding the scam from within its service area as well as outside it. According to the reports, consumers have received suspicious emails appearing to be bills sent by PG&E, similar to a scam occurring recently throughout the nation involving several other utility providers.

“It’s unacceptable that someone is trying to take advantage of our customers and others,” said Helen Burt, senior vice president and Chief Customer Officer for PG&E. “We take our customers’ security very seriously and under no circumstances would we email anyone to request that they provide personal information without first logging into My Energy or calling us.

The utility mogul is currently investigating the scams with law enforcement authorities but stated there has been no security breach.

If a consumer receives one of these suspicious emails requesting information about their account, PG&E advises them to not respond to the request, don’t click on any links in the email, do not open any attachments nor provide any personal information and report the email to

PG&E has also offers the following tips to protect customers from potential scams:

· PG&E’s Credit Department will not ask for personal information or a credit card number over the phone. Anyone who has received such a phone call and provided credit card or checking account information should report it immediately to the credit card company or bank and law enforcement.

· Customers with concerns about the legitimacy of a call about a past due bill, service request or request for personal information are encouraged to call PG&E at 1-800-743-5000.

· Customers should always ask to see identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are willing to show it to you.

· If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E’s customer service line at 1-800-743-5000 to verify an appointment and/or PG&E’s presence in the community. If you feel threatened in any way, notify local law enforcement immediately.

· Customers who have an appointment with PG&E will receive an automated call back within 48 hours prior to a scheduled visit, or a personal call from a PG&E gas service representative prior to a scheduled visit.


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