Group says Covered California slow to fix customer problems

Aug 20, 2015 5:00 PM by News Staff

SACRAMENTO, Calif. (AP) - A consumer advocacy group complains that Covered California remains sluggish at resolving customer service problems, leaving people unable to access health care or finish their taxes.

The statewide Health Consumer Alliance says California's health insurance exchange has been slow to fix enrollment mistakes in its computer system. The group says Covered California's own staff is often unable to update a state computer program that determines whether someone is eligible to enroll.

It says Covered California has failed to correct tax subsidy forms in a timely manner.

Covered California is expected to address the ongoing customer service problems at its board meeting Thursday.

Earlier this year, Covered California apologized for sending out about 100,000 incorrect tax forms to people who purchased private coverage.

Copyright 2015 The Associated Press. All rights reserved.


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