May 5, 2015 6:49 PM by News Staff
CHICAGO (AP) - Comcast says it is planning to hire thousands and roll out new tools to improve its customer service.
The Philadelphia company has long been dogged by a terrible reputation for customer service. It told a cable industry trade show in Chicago that it will add 5,500 customer service jobs over the next few years, build three new call centers and add technicians.
It also wants to simplify its bills and will begin testing new versions in Portland, Oregon, in June.
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